Senior ServiceNow Developer
Location: Hatfield 2/3 days per week hybrid working
Hours: Full-time
Role Type: Permanent
Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.
The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.
What youll do
- Perform a complex range of development activities to meet business requirements
- Deliver new or enhance existing functionality through either configuration or development
- Working on modules such as CSM, FSM, HR Servicedesk and more
- Work as part of a team to work on functionality as requested by the business, in line with company processes to ensure demands are met
- Engage with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures
- Ability to adapt quickly to dynamic team environments
- Provides specialist guidance and advice to less experienced colleagues
- Acts as a role model for colleagues with regards to technical and behavioural competencies.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
What youll bring
- Strong understanding of ServiceNow best practises
- Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills
- Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc )
- Extensive experience in IT Service Management (ITSM)
- Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable
- Experience of working in a SaaS environment
- Ability to effectively communicate with all levels of the organization
- Be highly organized, meticulous, structured and methodical in delivery
- Ability to work using Agile methodologies
- Take full ownership of technical and business issues
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